How much is an app worth? Apple will soon make you choose

A huge swath of American consumers will soon have to make a choice about how they support their favorite apps, and an entire industry is on the edge of their seat, waiting. Why? Because Apple made it so. They even made a very big deal of it on World Privacy Day in January.

If you have an Apple device, you’re likely running iOS 14, even if it’s not the most current iPhone 12. Typically, 50% of iPhones are successfully updated to the latest OS within 30 days of launch — and as of December 2020, 80% of iPhones were running iOS 14.

If you’ve updated and successfully removed the red notification from your settings app, it also means you are now using the new operating system and according to Apple, “Privacy. That’s iPhone.”

While their “Privacy” ads don’t explain how the company protects your information, anyone working in mobile can explain, firstly, that it now requires apps to tell you exactly which information they would gather, if given permission, in what Apple is calling a “Privacy Nutrition Label:”

Now that you know exactly what they would gather from you, you have the option to opt-in to data information gathering and tracking.

On earlier versions of Apple’s operating system, you had to make a concerted effort to opt out via settings. Now, Apple forces developers to give you that choice earlier through a popup that will appear when a developer requests your device ID. It will inquire if you want to “Ask app not to track” or if you’ll “Allow” it.

Most people say they care about privacy, and that they don’t trust tech companies’ use of their data. Yet, when asked if the “trade-off” of sharing information is worth more personalization and other benefits, they say yes. When there is a clear purpose to data-sharing (e.g., stopping COVID-19 spread) consumers are extremely willing to share even sensitive health data, as well as their location, social media, and search history.

So maybe it’s time to think about what you want out of your app experiences. More specifically, what is the purpose of app tracking and sharing your data with that developer? What is the benefit of saying “Allow” when that modal pops up?

First, many app developers have functionalities within their app that require some level of data about you in order to serve you their experience as it was intended. You can’t check the weather or traffic where you are without opting into location tracking.

Second, while most people dislike ads, they aren’t going away anytime soon. Those weather, traffic, and even mobile gaming apps are free, and the people who create them need to get paid — so unless you’re paying to upgrade that app or buying items within it, you’re going to get ads.

If you opt out of that tracking option, the advertising you receive will be generic ads that will likely annoy you even further. Remember the early web? Viagra ads were seemingly everywhere. Think about that … but with video and more!

What about the collective good? If there is one trend that has marked this past year, it’s been seeing new possibilities of altruism in society. Human beings do take actions to help others — as long as it doesn’t harm us, of course.

When you opt in to being tracked for the sake of advertising, to sharing that ID, you’re saying, “I support the advertising model where I receive value (i.e., news, gaming, entertainment) in exchange for my attention. I recognize that content creators need to make a living.” It’s a value exchange, just like seeing commercials when you watch TV, Hulu, and so on.

Even if I didn’t work in advertising, I would take that trade. Why? Because I live in Texas where barbecue is practically a religion. To perfect my own technique, I watch BBQ channels on YouTube. If those guys (shout out to John Setzler and Malcolm Reed) weren’t compensated by ads, I don’t think the content created would be nearly as well thought-out nor frequent. It would be their hobby, not a job or a side gig.

So I’m all in on supporting the ad model. In my opinion, it works. Apple has essentially made privacy its defining feature versus Google’s Android, potentially to the detriment of hundreds of thousands of app developers out there. If your favorite app runs ads, ask yourself, what would you pay for it if it wasn’t free? If it’s less than about $5 per month, per app, it’s not enough.

When Apple finally launches this feature in early Spring, you will have a decision to make. It’s an entirely personal choice, of course, and for users who know they care about privacy and have already taken some actions to protect it — which is about 1 in 3 people, called “privacy actives” — the choice is clear.

But for the rest of us, it’s not so obvious.

Written by: Jonathan Harrop who is Senior Director, Global Marketing & Communications at AdColony.

How to Test or Preview Your App While Building it?

Getting Started

To test beta versions of apps and App Clips using with an Apple device you will need to use the TestFlight app, you’ll need to accept an email or public link invitation from us and have a device that you can use to test.

All other invited testers can access builds that the developer makes available to them. A developer can invite you to test with an email or a public link.

The testing process with Android devices are much simpler – simply download our Preview Tool App and input the Preview Code and you are set. You will be able to see a working prototype of your app on your smart phone.

Required platforms

  • iOS apps: iPhone, iPad, or iPod touch running iOS 8 or later. App Clips require iOS 14 or later. iMessage apps and sticker packs require iOS 10 or later.
  • tvOS apps: Apple TV running tvOS 9 or later.
  • watchOS apps: Apple Watch running watchOS 2 or later.

TestFlight is not available for Mac apps.

Available Languages

TestFlight for both iOS and tvOS is available in Arabic, Catalan, Chinese (simplified), Chinese (traditional), Croatian, Czech, Danish, Dutch, English (Australia), English (U.K.), English (U.S.), Finnish, French, French (Canada), German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malaysian, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Slovak, Spanish, Spanish (Latin America), Swedish, Thai, Turkish, Ukrainian, and Vietnamese.

Installing and Testing Beta Apps

Each build is available to test for up to 90 days, starting from the day the developer uploads their build. You can see how many days you have left for testing under the app name in TestFlight. TestFlight will notify you each time a new build is available and will include instructions on what you need to test. Alternatively, with TestFlight 3 or later, you can turn on automatic updates to have the latest beta builds install automatically.

When the testing period is over, you’ll no longer be able to open the beta build. To install the App Store version of the app, download or purchase the app from the App Store. In-app purchases are free only during beta testing, and any in-app purchases made during testing will not carry over to App Store versions.

Installation

To get started, install TestFlight on the device you’ll use for testing. Then, accept your email invitation or follow the public link invitation to install the beta app. You can install the beta app on up to 30 devices.

Installing a Beta iOS App via Email or Public Link Invitation

  1. Install TestFlight on the iOS device that you’ll use for testing.
  2. Open your invitation email or tap on the public link on your iOS device.
  3. Tap View in TestFlight or Start Testing; or tap Install or Update for the app you want to test.

Installing a Beta tvOS App via Email Invitation

  1. Install TestFlight on Apple TV.
  2. Open your invitation email on a mobile device or computer.
  3. Click or tap Start Testing. You’ll be taken to a web page with a redemption code.
  4. Open TestFlight on Apple TV.
  5. Go to Redeem and enter the redemption code.
  1. Install TestFlight on an iOS device and Apple TV where you can sign in to the same App Store account.
  2. Tap the public link on your iOS device.
  3. Tap Accept for the app you want to test.
  4. Open TestFlight on Apple TV. You must be signed in to the same App Store account you used on your iOS device.
  5. Install the app you want to test.

Installing a Beta watchOS App via Email or Public Link Invitation

  1. Install TestFlight on the iOS device that you’ll use for testing.
  2. Open your invitation email or tap on the public link on your iOS device.
  3. Tap View in TestFlight or Start Testing.
  4. If you’re testing an app that’s for Apple Watch only, tap Install or Update from the Apps list.
  5. If the app is an iOS app that includes an Apple Watch app, install the iOS app first, then from the App Details page under the Information section, you will see a Watch section. If the Apple Watch app is available and compatible with your watch, you’ll see a button to install it.

Testing

Testing iMessage Apps (iOS 10 or later)

  1. Install TestFlight on the iOS device that you’ll use for testing.
  2. Open your invitation email or tap on the public link on your iOS device.
  3. Tap View in TestFlight or Start Testing; or tap Install or Update for the app you want to test.
  4. If you’re testing an iOS app that includes an iMessage app, launch the beta app from the home screen as you would with any app.
  5. If you’re testing an app that’s for iMessage only or a sticker pack, you can launch it from inside Messages.

Testing Beta App Clips (iOS 14 or later)

After accepting your email or public link invitation to test the app, you’ll see the option to test the App Clip in TestFlight. You can install either the app or the App Clip on your device (but not both at once), and can replace one with the other at any time. If the app is installed on your device, testing the App Clip will replace the app and some app data may be lost. You can reinstall the app by tapping Install on the app’s page in TestFlight.

  1. Install TestFlight on the iOS device that you’ll use for testing.
  2. Open your invitation email or tap on the public link on your iOS device.
  3. Tap View in TestFlight or Start Testing; or tap Install or Update for the app you want to test.
  4. Go to the app’s page in TestFlight.
  5. In the App Clips section, tap TEST next to the beta App Clip you want to test.

Managing Automatic Updates

After installing TestFlight 3 or later, you’ll be prompted to turn on automatic updates. This allows the latest available beta builds to install automatically. TestFlight will notify you each time a new build is installed on your device. Automatic updates can be turned off at any time.

Change automatic update settings for all of the beta apps you’re testing using TestFlight:

TestFlight for iOS

  1. Open TestFlight and tap Settings in the upper-right corner.
  2. Tap Automatic Updates.
  3. Tap On or Off.

TestFlight for tvOS

  1. Open TestFlight and click the Settings tab at the top.
  2. Under GENERAL INFORMATION, turn Automatic Updates On or Off.

Change automatic update settings for individual beta apps you’re testing using TestFlight:

TestFlight for iOS

  1. Open TestFlight and go to the app’s page.
  2. Under App Information, turn Automatic Updates On or Off.

TestFlight for tvOS

  1. Open TestFlight and go to the app’s page.
  2. Under the app icon, click the More button.
  3. Click Turn On Automatic Updates or Turn Off Automatic Updates.

Testing Previous Builds

When viewing an app in TestFlight, you’ll see the latest available build by default. You can still test all other builds that are available to you.

  1. Go to the app’s page in TestFlight.
  2. Tap on Previous Builds.
  3. Tap and install the build you want to test. The one you select will replace what’s currently installed.

If you already have the App Store version of the app installed on your device, the beta version of the app will replace it. After you download the beta app, you’ll see an orange dot next to its name that identifies it as a beta.

When you accept a TestFlight invitation through a public link, your name and email address are not visible to the developer. However, they’ll be able to see your number of sessions and crashes, the day you installed their app, and the latest installed version.

Giving Feedback

While testing a beta version of an app or App Clip, you can send the developer feedback about issues you experience or make suggestions for improvements based on the “What to Test” content. Feedback you submit through TestFlight is also provided to Apple as part of the TestFlight service.

iOS Apps

If your device is running iOS 13 or later, you can send feedback through the TestFlight app or directly from the beta app or beta App Clip by taking a screenshot, and you can report a crash after it occurs. If you were invited to test an app with a public link, you can choose not to provide your email address or other personal information to the developer. Apple will also receive all feedback you submit and will be able to tie it to your Apple ID.

Sending Feedback through the TestFlight App (iOS 13 or later)

  1. Open the TestFlight app on your device.
  2. From the Apps list, tap the app.
  3. Tap Send Beta Feedback.
  4. In the share dialog, tap Include Screenshot to choose a screenshot. If you don’t want to send an attachment, tap Don’t Include Screenshot.
  5. Add your comments (up to 2,000 characters), and optionally enter your email address if you were invited with a public link.
  6. Tap Submit.

Sending Feedback through the Beta App (iOS 13 or later)

When you take a screenshot while testing a beta app or beta App Clip, you can send the screenshot with feedback directly to the developer without leaving the app or App Clip Experience. Developers can opt out of receiving this type of feedback, so this option is only available if the developer has it enabled.

  1. Take a screenshot on your device. For details on how to take screenshots, see Take a screenshot on your iPhoneTake a screenshot on your iPad, and Take a screenshot on your iPod touch.
  2. A thumbnail of your screenshot appears in the lower-left corner of your device. Tap the thumbnail and, if needed, add drawings and text with Markup. Then tap the Done button.
  3. Tap the Share Beta Feedback.
  4. Optionally, you can add comments (up to 2,000 characters), and your email address if you were invited with a public link.
  5. Tap Submit.

Sending Crash Information (iOS 13 or later)

If you experience a crash while testing a beta app or beta App Clip, you’ll receive an alert asking if you want to send crash details to the developer through TestFlight. Developers can opt out of receiving this type of feedback, so this option is only available if the developer has it enabled.

When the crash alert displays, tap Share, add any additional comments, and tap Submit.

Sending Feedback through the TestFlight App (iOS 12.4 or earlier)

If your device is running iOS 12.4 or earlier, tap Send Beta Feedback to compose an email to the developer. The feedback email contains detailed information about the beta app and about your iOS device. You can also provide additional information, such as necessary screenshots and steps required to reproduce any issues. Your email address will be visible to the developer when you send email feedback through the TestFlight app even if you were invited through a public link.

Staying Connected With Customers

In today’s COVID-19 world, where businesses are closed and social distancing is the new normal how do you as a Business Owner stay connected to your customers? Any and every way you can… I have received emails from most of the companies I deal with telling me about the measures they are taking to combat the virus and after a few of those I have begun deleting and moving on without reading the rest.

That’s where having a channel that a Business Owner can use to get their messages out and know they are being seen is CRUCIAL! Its not so much about now, but about after this blows over (and it will blow over) that your customers will need to know that you are back and how you will be conducting business moving forward.

The main stream media is doing a great job at keeping people informed on the general conditions and closures that we are all having to deal with now, so letting your customers know that you are closed is not a necessity. What is important is staying in touch with your base during this time with positive content and information about your business and when the time comes that we can get back to some type of normalcy to let them know when you will be back.

With this down time, its the perfect time to get your business setup with the channels of communication your customers are used to using and there is no better channel than Mobile. The team at Mass Mobile Apps have the ability to set you up with a custom mobile app that will allow you to connect with customers via 1)Push Notifications 2)Email and 3)SMS/Text Messaging. All 3 channels are directly integrated into our system and will give you 3 x the advantage of just using 1.

Connect with our team to get you setup and connected with your customers, we understand that your revenues are down so we are offering low cost options to get you setup.

There is no point in panicking over things you cannot control, get ready and be ready for the moment when you are back in business!

Benefits of a Mobile Loyalty App

 

 

 

 

 

Today’s Consumer spends an inordinate amount of time on their smart phones.  From playing games, connecting on Social Media, and even doing their banking.  Smart Businesses have seen this trend, and understand that they need to position themselves on a channel that consumes so much of their clients attention.

The absolute best and most effective way to do this is to adopt a Mobile First Strategy for your Business, one that includes a Responsive Website (which means that the site is view able on mobile) and a Custom Mobile App.

 

  • Apps Reduce Marketing Costs

Built in E mail and SMS programs, along with unlimited Push Notifications give your business the ability to connect with your customers and know your message is being seen, all at virtually no cost.

  • Apps are a Constant Reminder of Your Business

Mobile Apps REINFORCE YOUR BRAND by increasing visibility.  Your Businesses Logo in an icon on a screen your customers look at hundreds of times a day is priceless!

  • An App Will Generate Repeat Business and à INCREASE SALES!

With our integrated tiered Loyalty Program, you can now reward your customers for shopping instead of discounting.  Studies have proven, that Businesses with a Loyalty Program in place do 20+% better than those without one.  Our Proprietary Actionable Loyalty Initiatives, (ALI) will allow you to reward your customers for actions in the app, like sharing an image, notification or liking any of your existing social media pages.

  • Apps Give You Measurable Marketing Tools

Push Notifications have open rates of 98%, SMS/Text Messages have open rates of 99.9%, compare that to emails that have open rates of 20-30%, and you will start to see a real return on your investment.  You no longer have to rely on “Hope Marketing”, with the built-in marketing tools in the Mass Mobile Apps platform you can new send a marketing message and know it’s being seen!

  • M-Commerce – Monetize With Mobile

Integrate your existing e-commerce site into your app, or add an e-commerce module that will allow you to sell products directly through the app.  Today its important that your business is available to your customers in a Mobile Channel.

5 Reasons Why Your Retail Store Needs a Mobile App

1   EVERYONE’S DOING IT

As cliché as this may sound, your competitors and their competitors are all producing apps for their retail location.  It’s no longer just larger companies like Best Buy and Starbucks but small to medium-sized businesses as well. Consumers are more likely to shop at retail stores that have mobile access than those that do not, simply because going in store and looking for products is one-dimensional.  Your customers want more. Mobile is becoming increasingly important for small business growth. If you want to keep up in the race, it’s worth looking into.

2   IT’S FUN

A mobile app allows consumers to be more interactive with your brand.  Cosmetic giant Sephora allows app users to test their products without putting any real makeup on using the “Beauty Board Feature”. Denim Industries created their app, “Denim Industries”, which lets you earn rewards while you shop.  It notifies customers of sales and events while allowing them to accumulate “Denim Dollars” to use on their next purchase. Just for signing up with the app, consumers receive 10% off all regular priced items, and can be added into random prize draws just for shopping at one of their locations.  This provides a fun and enjoyable experience at your store, giving your brand a personality.

3   INCREASING LOYALTY OPPORTUNITY

Coupons are great tools that provide an incentive for customers to shop, and an app makes the hassle of clipping out a small piece of paper from flyers and newspapers a thing of the past.  By simply offering 20% off exclusively through the app to customers who have taken the initiative to download it, will give them the benefit of exclusivity. First access to sales is another way both your business and your customers feel the bond of loyalty.  Customers will think “I must be a valuable shopper if they are sharing sales with me first.” Denim Industries has seen a great increase in customer satisfaction since implementing their mobile app as it gives customers exclusive discounts and coupons while allowing them to accumulate “Denim Dollars”.  Not only will customers be more confident that they have received the best deal, you still keep them coming back with the incentive of more “Denim Dollar” earnings.

4   IT’S EXTREMELY CONVENIENT

Customizable search engines allow users to find exactly what they’re looking for anywhere, anytime.  For those who need to go in and out of the store more quickly, Denim Industries provides the incredibly convenient “New Arrivals” function.  The app tells you exactly which products have recently arrived in store to make shopping a breeze. Target gives customers the option to ship items directly or pick up at a nearby store.  Offering a merchandise feature through your app that suits your customer’s lifestyle can enhance their shopping experience and boost your sales as a result.

5   CUSTOMER SATISFACTION INCREASES

People like to hear from other people – it’s human nature. So naturally, we want to know how others would rate the product or service we’re interested in purchasing.  ULTA, a chain of beauty stores in the United States, offers a mobile app which promotes customer feedback and has thousands of reviews of their products right there for you on the app.  Features such as a forum can help create a community around your company too, driving a positive association and dialogue that takes your brand from good to great. Features such as these help to create a connection between your business and its customers resulting in a much higher degree of customer satisfaction.

Here is one business we’ve worked with to go mobile. Watch this video about Denim Industries:

Interested in getting your own retail mobile app? Click here for a free demo.

The Cost of Mobile Apps for Small Businesses

Small businesses owners looking for a mobile app platform may be scared off implementing one by the perceived large capital costs involved.

I have some valuable insight on the topic from two perspectives, 1) I was a small business owner looking for a mobile app solution for my retail stores a few years ago, 2) Not finding a solution, I created my own platform that caters to small business owners.

My background is retail, I have owned and operated retail boutiques for the better part of 25 years, so I understand clearly the predicament small business owners face when looking to adopt a mobile app solution.

Let me start off by saying that for business owners today no mater how big or how small, it is imperative that they implement a mobile strategy.  Aside from the many intrinsic benefits that mobile apps provide, like push notifications, food ordering systems, integration of all digital assets, and loyalty programs, they also provide ancillary benefits, like helping rank your business higher on google searches.

The goal of every business owners marketing efforts is to get their message, (whether it is a sales promotion, new arrivals, special event, or general updates) seen by their own customers, and to know that their messages are being seen.  Look at the available marketing mediums that are available to businesses today:

  • Radio
  • TV
  • Print
  • Flyers
  • Paid Web
  • Email
  • Organic/Word of Mouth

The mobile app will over time become the best and most effective way to communicate with your customers, boost engagement and drive sales!  Technology today enables a business owner to design build and publish a mobile app, for less then it would cost them to build a website. The Mobile App will be for businesses today and moving forward, what the website was for businesses in the past.

The other unique perspective I have is that of the founder of a tech start up catering to the small business market.  We have built a platform from the perspective of a user and that perspective gives us the ability to understand the needs of our clients and how they will use our platform daily.

With the introduction of the IPhone, and the dominance of smart phones today as the primary method of accessing the internet for a majority of the population – it is imperative for businesses to adopt a mobile first marketing strategy moving forward.  Cost should no longer be an obstacle for small businesses in finding a mobile app platform.

Apple’s Update to Guideline 4.2.6 and what it means going forward.

Being a Mobile App Developer in 2018 and Beyond.

As you are likely now aware, Apple has amended its 4.2.6 guideline so that Mobile App Generating systems are able to publish apps and get them approved.  We at Mass Mobile Apps have had detailed conversations with our Apple Rep, and have a clear understanding of what its going to take to get an App approved.

  • Every App will need to have its own Developer Account – While this may be a little inconvenient – it is far better than not being able to publish apps at all.  Please check out our Complete Guide to Setting up an Apple Developer Account 
  • Apple is still looking at diversity in design, and a good user experience – So being able to make beautiful apps with great functionality is just as important today, as it was when Apple first released their 4.2.6 guidelines.  We have taken great strides in providing our re-seller partners the most flexibility in design and app creation.
  • Core Functionality – Apple wants to make sure that apps have a good user experience, and that an app is more than just a bunch of website tabs. If you are building an app that has little to no functionality, you will have a hard time getting your apps approved.

Apple has always wanted to ensure that the user experience with its customers are second to none.  With the updated App Store, and now the continued ability for App Building services to be able to serve Small Business Owners, Apple is ensuring that it stays competitive in the rapidly evolving Mobile Landscape.

The team at Mass Mobile Apps, continues to look at providing a platform that is productive for both Re-Sellers and Merchants alike.  We are positioning our platform to be an industry leader and the Best Mobile Solution for providers and end users alike.

To find out more about Mass Mobile Apps please contact us at info@massmobileapps.com.

Why Small Business Apps are HOT!

Restaurant, Salon, Clothing Boutique or Shoe Store, every small business should have an app! It’s EXTREMELY AFFORDABLE, easy to manage and a must have in today’s Mobile First World!

Why do SMEs need mobile apps? That is no longer the question, rather How can a Small Business survive without one?

ALL Your customers use mobile apps

The three most important trends today? Mobile, mobile and mobile. People almost exclusively use their smartphone to purchase, pay, play, work, learn and communicate. Consumers have switched from desktop to mobile and from browsers to apps. So whether you’re a hotel, restaurant or boutique, your customer prefers mobile.

  • The average American already spends more than two hours a day on a mobile device and the majority prefers mobile apps over websites. 86% of mobile time goes to apps and only 14% to the browser.
  • In Sweden apps have become the preferred shopping channel of mobile buyers (41% app, 36% browser). Source Statista.com

More potential for customer loyalty

Mobile apps have more potential for SMEs when it comes to marketing and customer loyalty and, therefore, are a good way to increase revenue.

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How do apps increase loyalty and revenue?

The company’s logo or app icon is clearly visible on the smartphone screen so you are only one tap away from interaction and user engagement.

SMBs with mobile apps don’t wait for visitors to come to their website; they interact with their users. Does a website see it when an app user is in the neighborhood? Can a website send that user a Geo based push message with a special offer? Apps can. With an app you can send anyone in a specific area a message that you have a special sales afternoon. Or you could offer guests a free coffee if they stops by in your shop. See how to send geo based push messages

Apps also house  all of  the company’s digital assets like, social media, website, blog and website in one place, beautifully curated in the corporate style, without the competition of other Facebook posts or tweets. You’ll get maximum attention.

Any company, from hairdresser to Cafe to a Retail Boutique can have an in-app customer loyalty card with an attractive savings program. There is no need for separate cards or stamps. All app owners can craft a Loyalty Program within minutes. Your app is a great way to get your customers coming back more often and spending more when they do.  Studies have proven that it is easier and cheaper to retain a customer than it is to acquire a new one.

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For companies, it is an extension of your brand, that will give you instant credibility with your clients.  With a Mass Mobile Apps app you get a professional presence in both app stores, a special app promotion video for your website and your app will help you rank higher on Google’s search engine.

 

E-commerce becomes M-commerce

M-Commerce will soon out pace E-Commerce, and it would be a wise decision to have your business ready sooner, rather than later.  Our Shopping cart, also lets you setup a complete M-Commerce tool directly in your app, or if you already have an existing e-com site, than it can be directly integrated into your app.

 

Why do people prefer apps?

Simply put a native mobile app is specifically designed for your mobile device.  Even the best responsive websites are hard to read and navigate on a smart phone.  A Mobile App is today and tomorrow, and Mobile Website is so yesterday.

 

5 Tips on Creating a Push Notifications

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Studies have proven that push notifications can be the ultimate user engagement tool. According to multiple sources, 98% of push notifications are read, as opposed to 15-25% for email-based campaigns.

Push notifications allow App Merchants to reach their customers outside of the in-store experience. If your messages are crafted correctly, it can create real value and promote an almost viral level of the sharing of your content.


2Frequency of your messages.

The first rule of push notification marketing – don’t overdo it. Especially if you’re sending push notifications for advertising or promotional purposes: less is usually more. Ask yourself: “Would I be annoyed by the volume of messages I’ve been receiving from this app?” If the answer is yes, or even maybe, you may want to consider spacing them out.

3Schedule your push notifications.

How would you like to be woken up in the middle of the night by a vibrating cell phone, flashy lights and a push message saying you have a $5 discount on your next purchase if you invite a friend? Knowing your target market allows you to send messages during reasonable hours when engagement is usually at its highest. Anything between 10 AM and 6 PM is recommended. Send anything outside the recommended period, and you risk missing the user’s attention or annoying them.

4Encourage engagement whenever you can.

A relevant message is great, but it’s even better to create a discussion or an interaction within the app which leads to sharing and other benefits. Using your in-app social network, you can drive users towards engagement. For example, start a photo-based contest, such as “post a picture of X” – or reward users for the best response to a posted question.

5Offer exclusive discounts or deals.

Who isn’t looking for a good deal? Use push notifications to send out ‘What’s new’ and ‘Today only’ deals. You might also think about using push notifications to inform users about discounts on products you offer, and you can create exclusive app only offers, which shows the value in joining.

6Event reminders and announcements.

Is the big game today? What time does the DJ start at the club tonight? Will there be a change in store hours over the holidays? Friendly reminders in form of push notifications take only moments to set up, but might save your users minutes or hours of ‘search time’. Minimize possible frustration caused by last minute changes and increase brand loyalty by making sure your users have all the latest information at hand.

By optimizing your messages to increase app open and conversion rates you’re not just improving app retention, but you’re also setting yourself up to increase customer lifetime value.

And if you haven’t used push notifications in your app yet, we challenge you to get one out in the coming week. Push notifications are free to use within the Mass Mobile Apps platform and it takes 30 seconds to send them to every one of your customers.  Today an Mobile Loyalty App is a necessity for any business looking to grow or maintain its customer base, and the Push notification is the most effective way to reach that base.

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8 Reasons Why Loyalty Programs Are Imperative For Marketers

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by: Steve Olenski

Companies throughout the nation are now utilizing loyalty programs more often than ever before. These organizations understand the importance of retaining existing customers and choose to implement a system directed specifically at building customer loyalty.

What exactly is a loyalty program, then? While the specifics of each program may differ, the premise remains the same: a loyalty program is a marketing system instituted by a business that rewards purchasing behavior, thus increasing the customer’s urge to stay loyal to the company. A loyalty program may offer convenience, store credit, prizes, or any other benefit that would entice the loyalty of a customer.

Of course, like all other marketing efforts, a well-crafted loyalty program requires resources that may currently be allocated towards other endeavors. If you have not yet implemented a loyalty program in your marketing strategy, or are unsure about its efficacy, consider the following eight reasons why a loyalty program may be a worthwhile option for you.

1. It Has Been Proven to Boost Growth

Of course, each type of loyalty program may yield wildly different results, but as a marketer, you should never overlook the fact that loyalty programs have been tested time and time again, and have proven to be successful in numerous industries.

In fact, the “growth hacker” movement, a recent collection of marketing gurus and regular business owners whose sole aim is the growth of the company, began by using loyalty programs as their traditional model to expand a company. These individuals allocated all of their energy towards growing their business, and saw customer loyalty as one of the easiest ways to ensure this outcome.

2. Loyalty Programs Are Not As Expensive As You May Think

When some marketers think of loyalty programs, they begin to imagine a large portion of existing resources being funneled away into a program that may or may not see success.

In reality, however, pursuing new customers is the true cost burden; a February 2013 article in Forbes asserts that keeping an existing customer is 7 times less expensive than acquiring a new one. Thus, even the resources you utilize in a loyalty program will most likely pale in comparison to the expense of finding new buyers.

Furthermore, depending on the scope of your rewards program, the slight expenses you incur by instituting a loyalty rewards program may be overshadowed by the additional business generated as a result.

3. Boost Your Reputation

Loyalty programs serve a dual function: to incentivize new clients to stick around after purchasing your goods and services, and to ensure that existing loyal clients still feel as if they are valued by your operation.

Of course, by instituting a loyalty program, you not only improve customer appreciation of your business, but you also increase the chances that existing clients will share this joy with those close to them. The more a customer feels appreciated by a business, the more he or she is likely to support that company and recommend it to others. This, in turn, carries on in a word-of-mouth cyclical nature that continues to achieve growth for your business.

4. Increase Sales By Including Enticing Awards

Marketers and business owners enjoy loyalty programs because they have the ability to improve customer retention for a specific operation. Customers appreciate loyalty programs, however, because they often provide added incentives for making a purchase, with the rewards increasing linearly (or even exponentially) with more purchases, or depending on the size or scope of the item purchased.

Because of this, using a loyalty rewards program in your marketing strategy will help provide you with access to a bigger portion of your customers’ wallets.

This will only occur, though, if the rewards you offer are in tune with the wants and needs of the customers who frequent your business. It is important to point out that not all loyalty rewards programs are the same, and only one that is executed skillfully will have the desired effect.

Your rewards program could entice customers to purchase more at a given time, but only if the incentives you give out are worth it.

5.  It Provides Vital Market Research

According to Troy Ireland, CEO of the SEO agency Digital Current:

Understanding the purchasing behavior of a specific demographic is one of the most important sets of research data available to marketers. To develop a strategic plan to present your products in a way that produces the most optimal buying behavior, one needs to understand what the target audience avoids as much as what triggers them to spend their money.

By offering a loyalty rewards program, you are conducting a form of research that will provide you with similar information about your customers. Through trial and error, you will begin to see the sort of incentives that fuel the desire of your clients, and the rewards that don’t elicit the same results.

This allows you to hone in on specific rewards that are most appreciated. Using this information, you can also attach the most sought after rewards to specific products that you are most interested in sharing with your clients.

6. It Makes Customers Happy

Sure, the benefits you offer in your loyalty rewards program may not have any effect on the goods or services that you offer your customers each and every day. That being said, your initiative of providing additional rewards for your most loyal customers sets your business apart from other, non-participating companies.

By implementing a loyalty rewards program, you are sending a message to your current and future client base that you are interested in not only making money off of purchases, but also in a relationship with customers that is mutually beneficial. You sell goods and services, although you attach benefits solely for the benefit of the customer.

This act of goodwill will improve the overall outlook of your customers, which will ultimately have a positive impact on your business.

7. You Can Provide In-Store Or Digital Rewards (Or Both)

One of the most beneficial parts of loyalty rewards systems, for both the customers and the business owners, is that, depending on the tactics, the rewards can be applied to purchases made online, in person, or both. This provides you with the chance to offer a robust set of rewards for a broader array of clients.

If you have noticed that most of your sales are to those who shop on the Internet, enhance your online rewards system; conversely, if most of your business is conducted in person, an in-store program may be best suited for you.

Fortunately, according to Retail Expert Francesca Nicasio of VendHQ, “you have the option to take your pick, depending on the needs of your operation and the setup of your merchant processor.”

8. Once It Gets Started, It Stops Being Work

In reality, setting up a rewards system may take some real effort on your part. It requires initial research regarding the preferences of your customers, as well as the scheme that you would like to implement going forward.

That being said, once you have a rewards program set up, it effectively becomes a self-sustaining machine, due to its cyclical nature: the more a client purchases, the more rewards he or she receives, thus inspiring him or her to continue purchasing.

Continuously updating the rewards will keep your customers engaged, but the work it takes to perform this will be overshadowed by the growth your company experiences.

Why It Is Time For You To Set Up A Loyalty Program

It’s no secret anymore that loyalty programs are effective marketing tools. They increase growth, help retain customers, and improve your brand’s reputation. And if you haven’t yet weaved a loyalty program into your marketing strategy, you may be missing out on one of the best and easiest tools available for the success of your business.