Canadian Small business, improve customer relationships by developing smartphone applications

Great Article in the Toronto Star as to how important Mobile Apps are for Business Owners.

Apps – those things you install on your smartphone or tablet to perform specific tasks – have traditionally been seen as a luxury offering available only to large or tech-savvy organizations.

Apps – those things you install on your smartphone or tablet to perform specific tasks – have traditionally been seen as a luxury offering available only to large or tech-savvy organizations.

A small business can’t easily afford to invest $10K – $40K to develop a customer-friendly app. But new products available now let small businesses purchase their app services on a monthly basis, just like internet and phone. These cover areas such as payments, scheduling, and appointments, messaging and marketing with coupons, deals and social sharing.  This means that, for the first time, apps are now affordable for small businesses — and they may be one of your best secret weapons to staying competitive.  With more than one million applications available across the Google Play and the Apple App store, and users spending nearly half a day each month using the programs, the message is clear: users like apps.  With this in mind, here are five reasons why a small business should consider investing in its own mobile application:

Customer service – providing information at the fingertips of your customers is a significant value add. From the convenience of wherever/whenever they are, they can find information that is essential to their purchasing decision.
Retention through brand recognition – Staying top of mind is easy when an app puts your company’s logo in front of your customers.
News and information updates – Whatever you need to share, an app gives you the ability to ensure a customer’s smartphone has up-to-date information. From holiday closures to extended hours to trending news and reviews or something as simple as construction they might want to avoid while making their way to your business, an app can be a valuable information resource.
Company image – Having your own app projects a professional, tech-savvy image. It shows you’re invested in the latest customer trends and can make your business appear larger or more well established than it may in fact be.
Push out messages for promotions/launches – Apps are a new direct line of communication with customers. You can push out notifications for promotions and new product and service launches, literally putting the news in the palm of your audience’s hands. Plus, these notifications tend to stand out from the stream of emails most people receive about the other guy’s promos.

Costs of Custom App Development

Figuring the costs of custom mobile business app development

How much are custom mobile business apps going to cost you? Here are some estimates, analyses and offers we’ve found that should help set some reasonable expectations.

General app development costs

This post is primarily about apps for for mobilizing business processes, but if you are interested in the more general topic of app development costs here are some pointers:

Business app development costs

Surveys

Update: A November 2014 Kinvey report based on a survey of CIOs and Mobile Leaders found that mobile application development is “costly, slow and frustrating.” According to this survey:

56 percent of mobile leaders surveyed say it takes from 7 months to more than one year to build one app. 18 percent say they spend from $500,000 to over $1,000,000 per app, with an average of $270,000 per app.

costspng

Source: Kinvey Survey

survey of IT professionals conducted in 2013 by AnyPresence, a backend-as-a-service company, asked about the initial cost of developing a typical mobile application. Over half reported spending more than three months and over $50,000  developing a typical app. Very nearly a quarter reported spending over $100,000.

Analyses

App development company Propelics specializes in iPad apps and posted a very informative blog post in December 2011 with a breakdown of iPad app development costs. This is recommended reading on the difference between consumer and enterprise apps. In a nutshell, Propelics describes three levels of complexity in enterprise apps corresponding to three price ranges:

  • Simple Enterprise iPad App Development Cost: $50,000 (+/- 20%)
  • Medium Enterprise iPad App Development Cost: $100,000 (+/- 20%)
  • Complex Enterprise iPad App Development Cost: $150,000 (and up)

Features that bump an app into the $100,000 range include a branded and highly tuned user experience, and integration that leverages your existing enterprise capabilities. For real-time integration, mobile device management (MDM) and mobile application management (MAM) infrastructure, you enter the $150,000+ category.

In a late 2012 webinar Propelics reiterated these figures in the context of mobile budget planning for 2013.

An October 2012 post provided some very detailed estimates by the CTO of 5App and his conclusion:

It’s safe to assume that using traditional development techniques to create a cross-platform enterprise app won’t come in under £100K.

He lays out a grid splitting out costs for design, development and testing on one, two or three platforms for four app categories.  Here are some example estimates (converted from GBP to USD for comparison to other estimates here):

  • An app that extracts data from a database and displays it in a simple list can be expected to take 4-8 weeks to create at a cost of $26,000 on a single platform.
  • An app with more complex server-side integration and offline data caching will probably take 8-12 weeks and cost $71,000 to develop for two platforms.
  • A full-scale enterprise automation app with integration to business processes will take anything from 3-6 months and may cost over $150,000 to develop on three platforms.
  • Assorted Quotes
  • An October 2012 analysis of why enterprise apps fail begins with this rather revealing anecdote:
  • The head of digital for a major UK interactive agency shut the door and slid the iPad across the table with a pained smile. Her team had developed an app for a major financial services firm. $140,000 and six months later they were about to start again. The client was, unsurprisingly, unhappy.
  • Kevin Benedict:
  • Companies are under tremendous pressure to develop and deploy mobile apps for their business systems, yet the traditional approach to mobile app development typically costs $250K+ and takes 6+ months for a single app.
  • StarMobile:
  • Based upon complexity, the initial costs to develop a native enterprise application for one mobile device platform can range from $50,000 to $250,000. Those costs grow exponentially if you need that app to support multiple mobile device platforms.

A Mobile App – A gift that keeps on Giving!

No longer hold the belief that building loyalty is through discounting, but rather by building a strong bond between brand and customer.  The connections that customers attach to a brand must also be considered as being added value.  Businesses that have already made their brand mobile and sociable have risen to the top by prioritizing loyalty and by developing emotional connections with their customer.

The customer is the heart of a business, and a good way to increase customer satisfaction is to keep the customers needs central to all business operations, from the top down.  Furthermore, by incorporating current technology to ensure a business provides the customer service that consumers expect, business owners can expect to turn that loyalty into increased revenue and a healthier bottom line.

The most anticipated holiday season of the year is only 30 days away businesses must be prepared to leverage this technology to increase customer retention which will translate into a successful Christmas season!

Here are a few steps you can take to ensure that your Holiday Season is the best one yet!

1.  Content Marketing – Keep it fun and reflective of the season, special promos and themes

2.  Discounted Shipping – Offer special rates for delivery

3.  Social Media – Make regular updates, especially during the holidays when usage is at its peak!

4.  Customer Service – OVER DELIVER!

5.  Support a Local Charity – Tis the season for giving…setup a promotion with a local charity

6.  Appify – Get a gift that keeps on giving – to your customers!  Mobile apps can update customers on current events and offers that your business has, and with features like push notifications, you will have access to your customers 24/7!

Hackers gonna Hack

This was written by Laura Betterly…i thought it was a good read and good advice!

Websites have always been under attack by nefarious individuals who try and gain control of personal data or the site itself.  This is nothing new, it’s been part of having an online presence since the birth of the Internet.  Hackers make a sport out of looking to find new ways in, and hacker protections always run one step behind, plugging up the holes.

While this may make the steps you can take to protect yourself seem futile, since hackers are gonna hack (it’s what they do), it’s actually worth taking a few minutes to read and implement the suggestions that follow.
If you’re using WordPress, or any open source or flexible framework website software, your risk of being hacked increases.  Here are a few tips to help you preserve your security.

WordPress Security Tips

  1. Select unique user names.  The most common user name for a WordPress site is “admin”.  Why? Because it’s the default suggested when you do a new WordPress install, and most people are too eager to get their site up they assume they will come back and change the user name.  Few do.  Avoid using admin or your name as your WordPress login, it’s far too hackable.
  2. Use a secure password.   The easier a password is for you to remember, the easier it is for a hacker to guess or deduce.  It’s always a good idea to use a long password that contain a combination of upper and lower case characters, numbers and special characters.
  3. Don’t procrastinate on the updates.  It seems like WordPress comes out with an update every couple of weeks.  Be sure to update your WordPress install every time you see that there’s one available.  Most of the wordless updates include security fixes to plug up the back doors and vulnerabilities.
  4. Don’t stop with the WordPress install- update your plugins too.  Update your plugins every time you see a new version come out, and delete old plugins and themes that you aren’t using any longer.  Sometimes plugins from the WordPress repository are designed for older WordPress versions and contain back door security issues.  If you’ve recently updated your WordPress and there hasn’t been a corresponding update to your plugin shortly after, check to see that the plugin is still active and supported.
  5. Beware unscrupulous developers.  Some app developers will sell you a plugin that is really cheap and seems too good to be true.  Many times it is because they either won’t support it going forward or it contains vulnerabilities.  Seems like everyone I know has at one time or another installed a plugin that contained some malware and found out by seeing Google’s big red malware-infected warning when they tried to visit their domain.  Google will take the site offline until you get it fixed.  It’s time consuming, and definitely will hurt your business when visitors can’t access your information.

Why My Hackers didn’t hack me…

I started this article telling you about how I was hacked.  LauraBetterly.com had 247 attempts of someone trying to log in.  But I have a plugin called Wordfence that saved my bacon, (there is a paid and free version).

https://WordPress.org/plugins/wordfence/ (the WordPress repository link)

https://www.wordfence.com/ (their website- not an affiliate link)

With Wordfence someone tries to login after a number of failed attempts (I set it up for three) the plugin blocks their IP address.  In my case the guy persevered for about an hour, changing IPs and trying again until they decided my site was too secure and moved on to an easier target.

The paid version of WordFence scans your website and compares the code with the WordPress repository code, and lets you know by email if someone injects code into your site.  That’s how I learned of my hack attempts.

Hopefully my experiences have helped to increase your awareness about some potential vulnerabilities.  It only take a few minutes to implement secure site practices, and it can save you a few hours, days, or even months of misery at the hacking hands of a bored teenager in his parent’s basement.

I have the survey results for you, I’m working on compiling them and I’ll share them with you soon.  Be on the lookout for this as well as a special invitation for you to join me on vacation next year, coming up next week.

XO,

Laura

P.S. I forgot to mention an added benefit to ensuring that your site is secure against hacking.  When you implement a trust seal from a virus or security company, your sales conversions will increase!

I leave you with this awesome sensationalist news article I found.  If it were written today it might say something like “Hackers can spread ebola through your home computer”! 🙂