\u201cThere’s a lot of fear how the landscape is changing, there are lots of rumors about who is weak and who will go down next,\u201d retail analyst and former Eaton’s executive Jim Danahy says.<\/p>\n

The retail landscape is changing at an alarming rate, along with customer needs and demands.<\/p>\n

So now more then ever before a business that wants to be successful must provide the ultimate experience for its customers. \u00a0Along with implementing the basic strategies for exceptional customer service (https:\/\/visual.ly\/25-skills-excellent-customer-service<\/a>), technologies should be utilized to improve the overall experience, since it is relevant not only to the owner, and employees but also to the customer.<\/p>\n

Most customers research on line before purchasing a product, checking out reviews, making product comparisons as well as getting the best price. \u00a0However, the customer will still most of the time purchase in store rather than online, because they value the “shopping experience”. \u00a0As a result retailers must engage their customers by keeping the lines of communication open, by improving and evolving based on their suggestions \u00a0of how to make their shopping experience a positive one. \u00a0It is important to encourage suggestions, ideas, and feedback from customers to remain viable in today’s retail world.<\/p>\n

Technologies like loyalty apps are crucial, since loyalty and rewards go hand in hand. \u00a0Retailers who reward loyal customers for their repeat business , retain more customers than those retailers that don’t. \u00a0To keep remaining relevant it is essential to offer something of value as a bonus for choosing your brand over a competitor. \u00a0 A loyalty app can make the shopping experience for its customer exciting, convenient and rewarding.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

The same rules apply for all businesses, customer service is key to being successful and profitable. \u00a0Earning the loyalty and trust of potential customers and keeping it can seem overwhelming. \u00a0With competition, many retailers are struggling to keep their doors open. \u00a0Small businesses and large chain stores have all been effected. \u00a0Some of the retailers … <\/p>\n

Continue reading “Are you Really Delivering?”<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":272,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2,4,5,7,1],"tags":[10,13,14,17,18,19,20,21,24,25,33,34,35,36,40,42,46,47,48,49,50],"class_list":["post-298","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-facebook-2","category-loyalty-apps","category-loyalty-programs","category-mobile-marketing-loyalty-apps","category-uncategorized","tag-apps-for-business","tag-business-owner","tag-business-services","tag-credit-card","tag-customer","tag-customer-loyalty-programs-toronto","tag-customer-management","tag-customer-satisfaction","tag-facebook","tag-first-time-buyer","tag-loyalty-programs-toronto","tag-mobile-app-development","tag-mobile-computing","tag-mobile-marketing-toronto","tag-punched-card","tag-reward-website","tag-smartphone","tag-smartphone-apps","tag-social-media","tag-true-loyalty","tag-twitter"],"_links":{"self":[{"href":"https:\/\/massmobileapps.com\/blog\/wp-json\/wp\/v2\/posts\/298"}],"collection":[{"href":"https:\/\/massmobileapps.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/massmobileapps.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/massmobileapps.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/massmobileapps.com\/blog\/wp-json\/wp\/v2\/comments?post=298"}],"version-history":[{"count":0,"href":"https:\/\/massmobileapps.com\/blog\/wp-json\/wp\/v2\/posts\/298\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/massmobileapps.com\/blog\/wp-json\/wp\/v2\/media\/272"}],"wp:attachment":[{"href":"https:\/\/massmobileapps.com\/blog\/wp-json\/wp\/v2\/media?parent=298"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/massmobileapps.com\/blog\/wp-json\/wp\/v2\/categories?post=298"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/massmobileapps.com\/blog\/wp-json\/wp\/v2\/tags?post=298"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}