By: Dave Hoch
In-app messages are a great communication tool for engaging (or re-engaging) users who are already using apps. Yet, many app owners wonder how to create content that isn’t viewed as spam and doesn’t detract from the user experience. This may explain why only one third of app marketers are currently using in-app messaging as part of their mobile engagement strategy. [Share This Stat]
According to our recent research, when in-app messages are used effectively, there is a strong correlation with higher user engagement and retention:
- Apps that send in-app messages show 2-3.5x higher user retention and 27% more app launches than apps that do not.
- In-app messages triggered off of an event have higher click-through and conversion rates than those triggered at the start of an app session.
- Photography and Sports apps see the highest lift in click-through rates when in-app messages are triggered by an in-app event.
Apps That Send In-App Messages Have More Loyal and Engaged Users
In-app messages are the perfect tool to guide users to the most valuable parts of an app, because they either act as directional guidance to get to the next step or serve as an opportunity to offer incentives delivered at appropriate points in the app. Once a user sees the value of an app, they are more likely to return frequently and often. Our latest data supports this idea.
Overall, apps that send in-app messages experience 27% more launches than apps that don’t send them, seeing an average of 13 launches per month.
In addition to a higher number of app launches, apps that send in-app messages have significantly more loyal users. For example, these loyal users return to the app 3.5X more often in their third month of using the app.
This means that these app owners are retaining nearly 50% of their users three months after their initial engagement, thanks in part to the effectiveness of their in-app messages.
In-App Messages Triggered From an In-App Event Are 4X More Effective
Delivering relevant in-app messages is the key to negating their perception as spam.
Our research observes the average click-through rate of an in-app message is 28%. But, on average, when the in-app message is triggered off of an event (i.e. an action taken inside the app), the click-through rate is 2x higher than an in-app message presented at the start of the app’s session. The same holds true for conversion rates, as in-app messages presented based on an event have 4x higher conversion rates, on average, than those shown at the start of a session. [Share This Stat]